Conditions of Use


1.1These Terms govern your access to the website located at and associated web pages ("Website").  These Terms are a valid and binding contract between you and us.  It is therefore important that you read and understand these Terms.  You may not access the Website unless you agree to abide by these Terms without modification.  By accessing the Website and/or registering on the Website, you signify your agreement to these Terms.

1.2Important clauses of these Terms, which may limit our responsibility or involve some risk for you are reflected in bold.  You must pay special attention to these clauses.

1.3Please note that these Terms make use of a series of terms and phrases which have specific meanings in these Terms.  These terms and phrases are listed below, together with general interpretive principles which are used to interpret these Terms.

1.4If you have any questions regarding our Website, the terms, products or services, please email to contact us.

2.1These Terms may contain a number of terms and phrases which have a specific meaning in this document.  In these Terms, headings are for convenience and shall not be used in its interpretation.

2.2Unless we indicate to the contrary in these Terms, any references to any gender includes the other genders, a natural person includes an artificial person and vice versa, the singular includes the plural and vice versa.

2.3The following expressions shall bear the meanings assigned to them below and related expressions shall bear corresponding meanings –

2.3.1“access” when used in the context of – website, means to visit, use, load in a web browser, mobile phone or similar software application or device or otherwise engage with a website;, means to copy, download, view, modify, adapt, load in a web browser, mobile phone, software application or device or to otherwise engage with and/or manipulate such content;

2.3.2“content” means all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your access to the Website;

2.3.3“Deposit Account” means the deposit account which a Customer may have been granted by Retractaline Manufacturing Pty Ltd which is subject to various terms and conditions, which you have agreed to when opening up the Deposit Account;

2.3.4“intellectual property” means, collectively, the patents, copyrights (and moral rights), trademarks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, know-how, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which we own, license, use and/or hold (whether or not currently) on or in connection with the Website;

2.3.5“know-how" means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secrets and other processes and methods we use in connection with the Website, as well as, all available information regarding marketing and promotion of the products and services described in these terms of use, as well as all and any modifications or improvements to any of them;

2.3.6“PayU” means the service provider who shall be processing the payments made by the Customer to Retractaline Manufacturing Pty Ltd by means of a credit card or EFT purchase via the Website.

2.3.7“post” means to upload, publish, transmit, share or store;

2.3.8“Product” means the products which can be purchased on the Website in terms of these Terms and “Products” shall have a similar meaning;

2.3.9“Terms” means these terms and conditions of use, as amended from time to time including the Disclaimer, Privacy Policy and Email Disclaimer;

2.3.10“Trade Account” means a 30 (thirty) day incidental credit account, which a Customer may have been granted by Retractaline Manuacturing Pty Ltd, which is subject to various terms and conditions, which you agreed to when opening up the Trade Account

2.3.11“trademarks” means those trademarks we own (or which we are designated as beneficial owner of) and any other trademarks, designs, logos, style names, tag lines and slogans which we own or have the right to use or any derivative service offerings of, and applications for, any of same;

2.3.12“you” and "Users" means the Website’s users;

2.3.13“us”, “we” and “Retractaline” mean Retractaline Manufacturing Pty Ltd, registration number 2004/035206/07, a private company duly incorporated in accordance with the company laws of the Republic of South Africa (including our affiliates and subsidiaries);

2.3.14“Website” means the Retractaline Manufacturing Pty Ltd website at

2.4Any reference in these Terms to a party shall, if such party is liquidated or sequestrated (the meaning of which includes any analogous proceedings in any other jurisdiction), be applicable also to and binding upon that party’s liquidator or trustee, as the case may be.

2.5When any number of days is prescribed such number shall exclude the first day and include the last day unless the last day falls on a Saturday, Sunday or gazetted public holiday in the Republic of South Africa, in which case the last day shall be the next succeeding day which is not a Saturday, Sunday or public holiday in the Republic of South Africa;

2.6All annexures, addenda and amendments to these Terms form an integral part of these Terms and, therefore, our contract with you.

We reserve the right, in our sole discretion, to, and you agree that we may, amend these Terms at any time, in any way and from time to time.  We will publish the amended Terms on the Website.  These amendments shall come into effect immediately and automatically and you will be bound by them.  It is your responsibility to review these Terms regularly and to ensure that you familiarise yourself with any amendments to these Terms.  If you do not agree with any amendments to these Terms, you may no longer access the Website.

4.1You may not access the Website and may not accept these Terms if you lack the legal capacity to enter into a binding contract with us; are a person barred from accessing to the Website under the laws of the Republic of South Africa or other countries including the country in which you are resident or from which you make access the Website.

4.2In accessing the Website you represent and warrant that you are of full legal age, or are emancipated or have your guardian’s consent to enter into a contract, being these Terms.

5.1We may add new features and modify or even discontinue existing features without notice to you and in our sole discretion.  You agree to this.

5.2You are free to stop accessing the Website at any time without notifying us.  Doing so will not affect the results of or remove the effects of your access to the Website.  

6.1Please refer to our Privacy Policy for further information about the personal information we collect from you through your access to the Website and how we process this personal information.

6.2We may ask you to submit your personal information to us through the Website in order to access aspects of the Website or make use of services we offer on or through the Website.

6.3You warrant that the personal information you submit is accurate, current and complete.  You will be denied access to the Website should you breach this warranty or subsequently be found to have breached this warranty.

6.4We may take steps to verify your personal information which you submit to us. You irrevocably consent to this verification process.  You acknowledge and agree that your access to the Website may be limited until such time as the verification process has been successfully completed.

6.5Should you not agree to the verification process or withhold your consent as contemplated above, your access to the Website, generally, may be suspended or terminated and you waive any claims you may have against us, our officers, directors, employees, servants, agents and/or contractors arising out of our denial of access to you to the Website.

We shall take reasonable steps to protect your personal Information.  Details of what personal information we collect, what we do with it and what you should know about submitting personal information when you access the Website can be found in our Privacy Policy.  We recommend you read our Privacy Policy very carefully before you access the Website.

8.1You may not access the Website for or in conjunction with any illegal, unlawful or immoral purposes or as prohibited by these Terms.

8.2You may not frame the Website in any way whatsoever without our prior written permission.  Recognising the global nature of the Internet, you agree to comply with all local laws, rules and regulations regarding your conduct on the Website.

8.3You agree to adhere to generally acceptable Internet and e-mail etiquette. In this regard, without being limited to the examples listed below, you agree not to:

8.3.1engage in any abuse of e-mail or spamming, including, without being limited to – posting or cross-posting of unsolicited content with the same or substantially the same message to recipients that did not request to receive such messages; and people who you may be connected to using third party services to access the Website where those people may not wish to receive such invitations or similar communications (in other words, make sure your contacts on other services are receptive to receiving invitations to joining us and accessing the Website or other communications you send them from us);

8.3.2engage in any activity intended to entice, solicit or otherwise recruit Website users to join an organisation except where we expressly authorise such activities in writing;

8.3.3take any action aimed at deceiving or misleading any person, attempt to impersonate or misrepresent your affiliation to any person or forge headers or otherwise manipulate identifiers in order to disguise the origin of anything posted or transmitted through the Website;

8.3.4use the Website to post or transmit anything which is defamatory, discriminatory, obscene, offensive, threatening, abusive, harassing, harmful, hateful or which carries child pornography, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person's personality rights;

8.3.5use the Website to make fraudulent offers to sell or buy products, items or services or to offer or solicit for any type of financial scam such as "pyramid schemes" and "chain letters";

8.3.6use the Website in a manner that may infringe the intellectual property rights (for example copyright or trade marks) or other proprietary rights of others;

8.3.7use the Website to post anything which contains viruses or any other destructive features, regardless of whether or not damage is intended;

8.3.8gather e-mail addresses and/or names for commercial, political, charity or like purposes or use the services to collect or attempt to collect personal information about third parties without their knowledge or consent;

8.3.9violate the privacy of any person in any way including, but not limited to, sharing any person’s personal information without their consent to do so;

8.3.10attempting to gain unauthorised access to the Website or any other network, including (without being limited to) through hacking, password mining or any other means;

8.3.11otherwise use the Website to engage in any illegal or unlawful activity.

8.4Should you engage in any one or more of the above practices, which shall be determined in our sole discretion (and which decision shall be final), then we shall be entitled, without prejudice to any other rights we may have, to: notice, suspend or terminate your access to the Website; you liable for any costs we incur as a result of your misconduct; and/or our Privacy Policy referred to above, disclose any information relating to you, whether public or personal, to all persons affected by your actions where we are compelled by law to do so.

9.1Our license to you

9.1.1We grant you a personal, non-commercial, revocable, worldwide, royalty-free, non-transferrable and non-exclusive licence to access our content on the Website.  This licence is for the sole purpose of enabling you to access the Website, in the manner permitted by these Terms.  In the event we revoke this license, you may no longer access the Website.

9.1.2Unless we have given you specific written permission to do so, you may not transfer, through an assignment of rights, sub-licence or otherwise, your rights to access the Website.

9.1.3To the extent that any copying, reproduction, distribution, transmission, display, broadcasting or publishing of any content is expressly permitted (such permission to be interpreted in its most restrictive sense) you may do so, provided that all trademarks, trade names, copyright, ownership, proprietary and confidentiality notices as are included on the original content are retained and displayed without alteration or modification and not in any manner obscured or removed.

9.1.4You acknowledge that you do not acquire any ownership rights or rights of use in or to any content by copying, reproducing, distributing, transmitting, displaying, broadcasting or publishing that content except where explicitly permitted to do so in these Terms or otherwise in writing from us.

9.1.5You may only cache the Website if: purpose of caching is to make the onward transmission of the content from the Website more efficient; cached content is not modified in any manner whatsoever; manner of access to the data complies with general conditions of access set out in these Terms; do not interfere with the lawful use of technology to obtain information about how the cached data is being used; cached content is updated at least every 12 (twelve) hours; and cached content is removed or updated when we request that do so.

9.2Your license to us

9.2.1We do not claim any ownership rights in your content. You retain any rights that you may already have in your content should you post your content to or otherwise access the Website, subject to the limited license you grant to us.

9.2.2In the event you post any content on, to or through the Website, you grant us a non-exclusive, fully-paid, royalty free, transferrable and worldwide license to moderate, use, modify, delete from, add to, publicly perform, publicly display, reproduce or distribute such content solely on or through the Website including without limitation, distributing part or all of your content in any media formats and through any media channels and make use of the content in our advertising campaigns.

9.2.3The license you grant to us means that - are free to license your content to anyone else in addition to us; are not required to pay you for the use of the content you post to the Website; may make commercial use of your content; are able to use our affiliates, sub-contractors and other partners such as Internet content delivery networks and wireless carriers to make the Website available; and license extends to anywhere in the world because of the global nature of the Internet and the fact that our users can access the content from anywhere in the world.

9.2.4Because you can only lawfully license content you have certain rights in, you represent and warrant that: own the content you post to or through the Website or otherwise have the right to grant the license set forth in this section, and your content to or through the Website does not violate the privacy rights, publicity rights, intellectual property rights or copyright, contractual rights or any other rights of any person or entity.

9.2.5You also agree to pay for all royalties, fees, and any other monies owing to any person or entity by reason of any content you post to or through the Website.

10.1To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied, including without limitation to the implied warranties that the content published to the Website is fit for any purpose.

10.2When you access the Website, it is entirely at your own risk. The Website is made available to you “as is”.

10.3Although we take steps to verify information presented on or through the Website, we do not warrant the accuracy or reliability of any advice, opinion, statement, or other information contained in, displayed on, linked to or distributed through the Website that we and/or other users may publish to the Website.  You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.  We reserve the right, in our sole discretion, to correct any errors or omissions on or relating to the Website without notice to you.

10.4Information, ideas and opinions expressed on or through the Website should not be regarded as professional advice or our official opinion and you are strongly advised to seek appropriate professional advice before acting on such information.

10.5Whilst we take reasonable precautions in our operation of the Website, neither we or our agents or representatives will assume any responsibility and neither we or our agents or representatives (in whose favour this constitutes a stipulatio alteri or stipulation for another) shall be liable for any damages to or for viruses that may infect your computer equipment or software or other property on when you access the Website.  Any content you access through the use of the Website is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from accessing to the Website.

10.6We will use reasonable endeavours to make the Website available to you, and keep the Website available to you at all times.  However, you agree that we shall not be liable in respect of any loss or damage caused by or arising from the unavailability of, any interruption in or your use of the Website access (either in part or as a whole) for any reason whatever.

10.7You further agree that –

10.7.1under no circumstances whatsoever, including as a result of our negligent acts or omissions or those of our directors, officers, servants, agents or contractors or other persons for whom in law we may be liable, shall we or our directors, officers, servants, agents or contractors or other persons for whom in law we may be liable (in whose favour this constitutes a stipulatio alteri or stipulation for another), be liable for any direct, indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information, content or data and/or loss of contracts sustained by you, your directors, servants, dealers or customers, resulting from your use of or inability to access to the Website;

10.7.2you waive and may not bring any claims or legal action arising out of, or related to Website access or these Terms more than 6 (six) months after the cause of action relating to such claim or legal action arose.

11.1You hereby indemnify us and our directors, officers, employees, servants, agents and/or contractors and/or other persons for whom in law we may be liable (in whose favour this constitutes a stipulatio alteri or stipulation for another) from any loss, damage, damages, liability, claim or demand due to or arising out of your access to the Website or your breach of these Terms.

12.1If you are of the view that your rights have been infringed through the unlawful use of the Website access by other Website users or third parties, you may address a complaint to us by emailing or calling us directly on 086 028 4533. Please include the following information in your complaint which may be of assistance in resolving the problem:

12.1.1the full names and address of the complainant;

12.1.2the written or electronic signature of the complainant;

12.1.3identification of the right that has allegedly been infringed;

12.1.4identification of the material or activity that is claimed to be the subject of unlawful activity;

12.1.5the remedial action required to be taken by the service provider in respect of the complaint;

12.1.6telephonic and electronic contact details, if any, of the complainant;

12.1.7a statement that the complainant is acting in good faith;

12.1.8a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct.

12.2We will investigate the complaint on receipt of a complete and properly formulated complaint notice and will take appropriate action where necessary.  Such action may include, but is not limited to, removing the offending content from the Website and/or appropriate action taken against the relevant user and/or third party.

12.3You further have the right to submit your complaint to the Consumer Goods and Services Ombud ("Ombud") and may proceed to contact the Ombud via the following details

Sharecall: 086 000 0272



13.1Links to and from the Website from and to other Websites belonging to or operated by third parties (“linked Websites”) do not constitute our endorsement of such linked Websites or their contents nor do we necessarily associate ourselves with their owners or operators.  You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern your relationship with such third party/ies.

13.2We have no control over linked Websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such linked Websites or for any damage, damages or any other loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services available on or through any such linked Websites. You further agree that where you access linked Websites, you do so entirely at your own risk.

13.3Your interaction, correspondence or business dealings with third parties which are referred to or linked from or to the Website is similarly entirely at your own risk and are solely between you and such third party including the acquisition, disposal, payment and delivery of any goods or services, and any terms, conditions, warranties or representations associated with such interaction, correspondence or business dealings.

14.1The Website is controlled and maintained from our facilities in Johannesburg, South Africa. You irrevocably agree that the law of the Republic of South Africa shall govern your access to the Website and these Terms.

14.2You consent to the jurisdiction of the South African courts in respect of disputes which may arise out of your access to the Website and these Terms.

15.1We choose the addresses set out in clause 20 below for all communication purposes under these Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature.

15.2You agree that we may, but are not obliged to, serve notices or other documents or communications on you using your email address.  In such cases, you agree further than our notices or other documents or communications will be deemed to have been served on you no later than 24 hours after the notices or other documents or communications were sent.

16.1Subject to the provisions of the Regulation of Interception of Communications and Provision of Communication-related Information Act, 2002 ("RIC Act") you agree to permit us to intercept, block, filter, read, delete, disclose and use all communications you send or post to us or the Website or using the Website and/or to our staff and/or employees.

16.2You agree and acknowledge that the consent you provide above satisfies the “writing” requirement specified in the Electronic Communications and Transactions Act, 2002 ("ECT Act") and in the RIC Act.

16.3We reserve the right, but has no obligation, to monitor the content you post on the site. We reserve the right to remove any such information or material for any reason or no reason, including without limitation if in our sole opinion such information or material violates, or may violate, any applicable law or our Terms, or to protect or defend our rights or property or those of any third party. We also reserve the right to remove information upon the request of any third party.

Any provision in these Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated pro non scripto (as if it were not written) and severed from these Terms, without invalidating the remaining provisions of these Terms.

If you breach any of these Terms, we may immediately, automatically and without notice to you, terminate your access to our Website, and/or prohibit your future access to the Website, and/or take appropriate legal action against you (including without limitation, applying for urgent and/or interim relief or claiming damages), without incurring any liability to you of any nature whatsoever and howsoever arising, and all of our rights in this regard are expressly reserved.

19.1Access to the content, Website and/or competitions available on or through the application are classified as “electronic transactions” in terms of the ECT Act and therefore you have the rights detailed in Chapter VII of the ECT Act and we have the duty to the disclose the following information:

19.1.1Our full name and legal status:  Retractaline Manufacturing Pty Ltd (Registration Number  2004/035206/07)

19.1.2Street address:  15 Mzimkhulu Drive, Dube Trade Port, La Mercy, 4399, South Africa

19.1.3Postal address:  P.O.Box 

19.1.4Physical address for receipt of legal services:  15 Mzimkhulu Drive, Dube Trade Port, La Mercy, 4399, South Africa

19.1.5Main business:  Collection and Processing of data for retail purposes

19.1.6Website address:

19.1.7Official email address:

19.1.8Governing terms of use:  These Terms

19.1.9Manual in terms of the Promotion of Access to Information Act 2 of 2000:  Information relating to Retractaline’s Promotion of Access to Information Act Manual may be found here which should be read in conjunction with these Terms.

20.1You agree that:

20.1.1you are bound by these Terms;

20.1.2data messages addressed by you to us shall be deemed to have been – if and when responded to; by you within the geographical boundaries of South Africa;

20.1.3electronic signatures, encryption and/or authentication are not required for valid electronic communications between you and us;

20.1.4as well as warrant that data messages that you send to us from a computer, IP address or mobile device normally used by you, was sent and/or authorised by you personally.

20.2These Terms constitute the whole agreement between you and us relating to your access to the Website.

20.3No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of these Terms which we may show, grant or allow you shall operate as an estoppel against us in respect of its rights under these Terms nor shall it constitute a waiver by us of any of our rights and we shall not thereby be prejudiced or stopped from exercising any of its rights against you which may have arisen in the past or which might arise in the future.

20.4Nothing in this agreement shall create any relationship of agency, partnership or joint venture between you and us and you shall not hold itself out as our agent or partner or as being in a joint venture with us.

A cookie is a piece of information that is deposited on your computer's hard drive by your web browser when you use our computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, but usually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our Website. The information that we collect and may share with our advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address

In addition to the above clauses, the following clauses will be applicable to the use of the Website pertaining the viewing and/or purchasing of the Products on the Website:  

22.1Registration as a purchaser on the Website is free and does not oblige you to purchase anything. You must register with Retractalines before placing your first order online.

22.2Registration and/or use of our Website constitute your acceptance and agreement to be bound by the terms of our Website. To register you will be required to provide certain personal information which is protected by our privacy policy.

22.3When registering with Retractalines as a purchaser, you will be required to provide an email address and a password which will be used as your username for the Website. Please keep your password private as Retractalines accepts no liability for any damages suffered or losses incurred from the use or misuse of your account. Your password must consists of a minimum 8 (eight) characters which must include a minimum 1 (one) capital letter, 1 (one) number and 1 (one) special character.

22.4You will be required to enter your email address and password each time you visit our Website. To amend any registration particulars please click on “My Account” > “My Profile” where you can edit your details.

22.5In registering as a purchaser you are required to provide Retractalines with complete and accurate information about yourself. By doing so you warrant that the information provided is correct. Upon acceptance of your registration, you will receive an email confirming your registration as a purchaser on the Website.

23.1Retractalines has made every effort to display the Products on the Website as accurately as possible, including:

23.1.1the images that represent a visual depiction of the Product;

23.1.2features and descriptions that pertain to the Product; and

23.1.3specifications in respect of the Product;

however, the actual Product delivered may be subject to variations in appearance, as the Product’s packaging may differ over time.

23.2It remains your responsibility to ensure that the Products ordered and delivered are correct, and the product description and/or model number will always overrule any related images when resolving a dispute about a Product.

23.3As the actual colours you see will depend on your computer's monitor Retractalines cannot guarantee that your monitor's display of any colour will be accurate.

23.4Images of Products may include ancillary items which are sold separately and you will be required to place an additional order for such ancillary items.

23.5Retractalines may suggest, from time to time, related Products to the Product that you are viewing on the Website. These related Products are only indicative and not an exhaustive list. Retractalines shall not be liable in the event that you purchase a related Product which you do not require and/or is not suitable for your specific requirements.

23.6If you are not satisfied with the Products delivered then you may return such Products subject to Retractalines return and refund policy, as amended, from time to time.

24.1Retractaline Manufacturing Pty Ltd will not accept any orders where Retractaline Manufacturing Pty Ltd identifies an inadvertent and obvious error in the prices of Products or the description of any of the Products on the Website

25.1The Products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by Retractaline Manufacturing Pty Ltd from time to time.

25.2You will be required to select your fulfilment Store from which the Products will be Purchased. Available delivery areas are identified at the checkout process and subject to the area of the fulfilment Store which you have selected, when the delivery address is entered.

25.3You may order Products from more than 1 (one) store, but additional delivery fees will be incurred.

25.4It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. Retractalines will not be liable for any Products or additional costs which may be incurred as a result of Products delivered to an incorrect address which is provided by the customer.

25.5All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed. Retractalines reserves the right, without prior notice, to discontinue or change pricing or specifications of products offered on this Website without incurring any liability whatsoever.

25.6Retractalines cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, Retractalines will endeavour to contact you based on the information provided at registration, and either offer the option to cancel the order or reduce the quantities, where applicable. If Retractalines is unable to supply each and every item ordered or in the quantities ordered and cannot contact you then you nevertheless agrees to accept delivery and make payment for those items correctly delivered.

25.7You will be charged the prices that are reflected on the Website, subject to availability. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

25.8Retractalines pensioners discount is not applicable to Website generated sales. Should you wish to utilise the pensioners discount you will be required to visit our Stores on a Wednesday and subject to the pensioners discount terms and conditions, as determined by Retractalines from time to time.

26.1Prior to delivery or confirmation from Retractalines that the Products are ready for collection by you, Retractaline Manufacturing Pty Ltd shall be entitled to either:

26.1.1debit the credit card supplied by you on acceptance of your order should you be paying with a credit card; or

26.1.2debit the Trade Account on acceptance of your order should you be paying with a Trade Account; or

26.1.3debit the Deposit Account on acceptance of your order should you be paying with a Deposit Account; or

26.1.4process the order once Retractaline Manufacturing Pty Ltd has received a successful confirmation of payment, should you be paying by EFT.

26.2You can pay your Trade Account or deposit further funds into your Deposit Account on the Website. Prior to the balance reflecting on your Trade Account or Deposit Account, Retractalines shall be entitled to:

26.2.1debit the credit card supplied by you on acceptance of your order should you be paying with a credit card; or

26.2.2process the balance into your Trade Account or Deposit Account only once Retractalines has received a successful confirmation of payment, should you be paying by EFT.

26.3All payments made by a credit card or EFT shall be processed by PayU and Retractalines. Your credit card details and personal information shall be provided by you to PayU in order for the payment transaction to be processed.

27.1When using your credit card for online shopping, Retractaline Manufacturing Pty Ltd, through PayU, may use 3D Secure as an additional security measure should your issuing bank supports it.

27.23D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.

28.1By submitting an order to buy Products, you:-

28.1.1represent and warrant that you are over the age of 18 (eighteen) years;

28.1.2represent and warrant that you are authorised to place the order, make payment for the order and that there are sufficient funds available on your credit card, Trade Account or Deposit Account, if you are paying via any of these payment mechanism;

28.1.3represent and warrant that, if paying via EFT, that you have followed the payment instructions provided by PayU;

28.1.4consent to us providing your personal information to our third party payment provider, namely PayU, which is necessary to enable Us to perform our obligations in terms of this Agreement.

28.2In order to protect our interests as well as yours, we may, but are not obliged to do so, scrutinise transactions to prevent fraud. Any transactions may be refused by Retractalines if Retractalines is not satisfied that it is legitimate.

28.3You may pay for the Products by using a valid Master or Visa Credit Card, EFT, Trade Account or Deposit Account. No other method of payment, including gift vouchers, will be accepted by Retractaline Manufacturing Pty Ltd in respect of the purchase of Products on the Website.

28.4In placing an order you will be required to select whether the Products ordered will be collected from the selected Store or whether you would like Retractaline Manufacturing Pty Ltd to deliver the Products to your specified delivery address.

28.5In the event that you wish to change your order from a collection to a delivery, Retractaline Manufacturing Pty Ltd will charge you an additional delivery fee.  

28.6All your orders placed through the Website can viewed under the “My Profile”  > “Order History” tab.

28.7On receipt of your order, Retractaline Manufacturing Pty Ltd will send you an email describing the Products that you have ordered on the Website and a sms confirming the order number. This email shall confirm that Retractalines has received your order, but does not represent any acceptance of your offer to purchase the Products contained in that order.

28.8Retractaline Manufacturing Pty Ltd is not legally obliged to provide the Products to you during the offer process.

28.9The contract of sale between you and Retractaline Manufacturing Pty Ltd will only be completed when Retractaline Manufacturing Pty Ltd dispatches the Products to you. Any Products on the same order which have not been dispatched to you do not form part of that contract.

28.10Delivery and collection dates are only estimates, and as your order is processed you will be informed you if any outstanding Products on your order are unavailable or delayed for any reason.

29.1Retractaline Manufacturing Pty Ltd shall only deliver to certain areas. If Retractaline Manufacturin Pty Ltd does not deliver to your area, you may collect the Products from the warehouse directly.

29.2A delivery fee will be charged for each delivery order placed by you. Retractaline Manufacturing Pty Ltd delivers from Monday to Friday, 08h00 to 17h00 on Saturday between 08h00 and 13h00. Retractaline does not deliver on Sundays and any South African public holiday. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.

29.3In the event that you request your order to be delivered to multiple addresses, you will be charged additional delivery fees.

29.4Retractaline Manufacturing Pty Ltd and/or the Delivery Service Provider may be required to make multiple deliveries to your delivery address. In the event that Retractaline Manufacturing Pty Ltd and/or the Delivery Service Provider elects to make multiple deliveries of your order, then you will not be charged any additional delivery fees. You will be advised by Retractaline Manufacturing Pty Ltd of multiple dispatches to your delivery address.

29.5You must ensure that the correct delivery address is provided to Retractaline Manufacturing Pty Ltd and Retractaline ManufacturingPty Ltd shall not be liable for any deliveries made to an address incorrectly provided by you.

29.6You hereby authorise Retractaline Manufacturing Pty Ltd to provide your personal information, including your name, delivery address and telephone number to our third party service provider (“Delivery Service Provider”) for the purpose of effecting the delivery.

29.7Retractaline Manufacturing Pty Ltd and/or the Delivery Service Providers deliver to registered customers within certain specified delivery areas. Deliveries to outlying areas shall attract an additional surcharge that will be calculated on checkout. An outlying area refers to a suburb or town that falls out of any regional town/city or main center. Outlying areas include farms, mines and townships.

29.8Retractaline Manufacturing Pty Ltd and/or the Delivery Service Provider may contact you regarding your orders from time to time.

29.9On each delivery of the order to the specified delivery address, you will receive a delivery note from either Retractaline Manufacturing Pty Ltd or the Delivery Service Provider, showing the items delivered.

29.10For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf.

29.11Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products. Retractaline ManufacturingPty Ltd or the Delivery Service Provider will attempt to contact you to make new arrangements for delivery. Retractalines reserve the right to charge an additional delivery fee should it be required under these circumstances. Retractalines’ sole liability for failing to deliver the Products timeously is limited to delivery being affected at a later agreed time and at no additional charge.

29.12Retractaline Manufacturing Pty Ltd or the Delivery Service Provider shall not be liable for any losses or damages suffered by any person, including you, as a result of any act or omission by Retractaline Manufacturing Pty Ltd or the Delivery Service Provider in delivering the Products to the delivery address.

29.13Retractaline Manufacturing Pty Ltd will deliver to the pavement of your allocated delivery address. It is your responsibility to ensure that you have made arrangement to accept delivery and storage of the Products. Retractaline Manufacturing Pty Ltdshall not dismantle or assemble any Products for you, nor shall Retractaline Manufacturing Pt Ltd connect any appliances, fixtures or fittings for you.

29.14You warrant that the delivery address is suitable for entry by Retractaline Manufacturing Pty Ltd and/or its Delivery Service Provider’s vehicles and should a claim arise from damage to items such as driveways, overhead cables or walls, then you will be liable for such damages.

30.1To collect at warehouse, place your order online as normal and select the “collect” option instead of entering your delivery details.

30.2Products may only be picked up from your chosen fulfilment Store upon presentation of a valid order number, which can be printed either once your payment is complete, or in your Online Order history.

30.3All orders must be collected within 7 (seven) days from the store, failing which, Retractalines cannot guarantee the availability of such Products.

31.1You can track the status of your order by logging into your account and by clicking on “My Account” > “My Profile” > “Order History” which is under your personal account. Once you have selected the order that you wish to track you will be able to see if your order has been received by Retractalines, if it has been delivered to you and if it has arrived at the store of your choice for you to collect. The order history shall only track your online transactions and not any purchases made in store.

31.2Retractaline Manufacturing Pty Ltd will also send you e-mails and/or SMS's to advise you on the progress of your order. You can call us on 032 8140330 to enquire about your order.

32.1If for any reason you would like to cancel an order or any part thereof, this may be done by contacting our Contact Centre on 032 8140330. You will only be able to cancel orders up to midnight on the day prior to the date of delivery.

32.2You may return a Product, at your cost, to Retractaline Manufacturing Pty Ltd provided you have the original invoice/proof of purchase and have complied with the required terms and conditions. Please refer to the Retractalines return and refund policy.



33.1Retractalines will refund a purchase for the exact amount paid less any delivery costs already incurred by Retractaline Manufacturing Pty Ltd;

33.2Refunds will only be processed in accordance with the refund and returns policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or credit the Trade Account or Deposit Account.

33.3Retractaline, in its sole discretion, reserves the right to refund a maximum of R10 000.00 (ten thousand rand) in cash to you or such other amount as determined by Retractalines, which cash payment will only be made at the store.

33.4Retractaline reserves the right to effect any refund in the exact manner in which you purchased the Products (for example, cash received refunded in cash and electronic funds transfer back into the account from which the deposit was initially received).

33.5A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

34.1Risk in the Products shall pass to you by acceptance of the Products by your authorised representative on delivery or collection. We will retain ownership in the Products until payment has been received in full. In respect of Deliveries, ownership will pass on offloading of the Products to the pavement.

35.1You may review any of the Products on the Website.

35.2Retractaline reserves the right to amend or delete any reviews which are deemed, in Retractaline’s discretion, to be defamatory, discriminatory, obscene, offensive, threatening, abusive, harassing, harmful, hateful or which carries child pornography, religious or racial slurs or threatens or encourages bodily harm or the like or which may violate any person's personality rights.

35.3By submitting a Product review, Retractaline may contact you in order to obtain further feedback from you in order to improve Products and services.